Every furniture piece at RBFURN undergoes rigorous craftsmanship verification before dispatch. Given our custom-design approach for premium collections, order processing typically requires 3-5 business days (extended compared to standard furniture retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 48 hours of purchase by contacting [email protected]. Beyond this period, your custom order enters our specialized production phase and becomes irreversible—though our generous return window ensures post-delivery flexibility.
We guarantee our furniture's structural integrity and comfort engineering. You may return unused items in original assembly condition within 21 days of delivery (significantly exceeding industry standards). For material or design exchanges, we allow 45 days to accommodate the complex logistics involved with premium furniture shipments. Initiate returns through www.rbfurn.com and specify exchange preferences. Note: Custom-configured items and clearance pieces labeled "Final Sale" are permanently excluded from returns.
To maintain our luxury furniture standards, returns must satisfy: (1) Zero assembly marks, scratches, or fabric impressions (2) Complete original packaging including RBFURN protective wraps and hardware kits (3) Unopened component seals and undamaged structural elements. Our quality team performs comprehensive five-point inspections upon return receipt. Items failing inspection will be shipped back at customer expense within 14 business days accompanied by a detailed craftsmanship assessment report.
Refunds require 10-14 business days after we receive and authenticate your return—this extended duration ensures our artisan-grade quality validation. The refunded amount excludes initial delivery charges and any return transportation fees. For electronic payments processed through PayPal or credit cards, allow additional 3-5 banking days for financial institution processing before funds reflect in your account.
Customers assume return shipping expenses unless the return stems from our error (incorrect item or manufacturing defects). We strongly recommend insured freight services with tracking—RBFURN cannot assume liability for return shipments lost in transit. For exchange orders exceeding $500, we furnish prepaid specialized carrier labels (cost deducted from your refund if the return authorization expires unused).
Report manufacturing flaws or transit damage within 10 days of delivery by emailing [email protected] with detailed imagery/documentation. We coordinate complimentary return logistics and prioritize replacement fulfillment (contingent on workshop availability) or process complete reimbursement including original delivery expenses. This policy exception demonstrates our unwavering dedication to furniture excellence.
Bespoke furniture commissions and custom-upholstered items constitute final sales. For seasonal acquisitions (November 20 - January 5), the return window extends through January 31. Commercial contract orders and hospitality collections operate under separate protocols—consult your dedicated account manager. RBFURN retains the prerogative to decline returns from clients demonstrating habitual return patterns (exceeding 35% of total orders).
For return authorization or policy clarifications, contact our Furniture Specialists at [email protected] (responses within 48 business hours). Always reference your order number and provide visual evidence for damaged items. Access www.rbfurn.com for real-time assistance during operational hours EST.
