All transactions conducted through www.rbfurn.com require immediate payment via our secure encrypted checkout system to ensure the highest level of financial protection for our valued customers. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for enhanced payment flexibility. Your payment must be fully authorized and cleared through our financial institutions before we initiate the meticulous processing of your premium furniture order. In exceptional circumstances where payment authorization encounters technical difficulties or fails verification, we retain the right to cancel your order without prior notification to maintain transaction integrity. For our international clientele engaging in cross-border purchases, please be aware that currency conversion fees may be applied according to your financial institution's specific policies and exchange rates. We recommend consulting with your bank regarding potential international transaction charges before completing your purchase to ensure full transparency in your financial commitment to acquiring our carefully curated furniture pieces.
Following successful completion of your checkout process, our automated system will immediately dispatch a comprehensive order confirmation email to the address you provided during the purchasing procedure. This detailed electronic document serves as your official purchase receipt and legally binding agreement between you and our premium furniture brand, containing exhaustive information regarding your selected items, including precise product specifications, material composition, craftsmanship details, complete pricing breakdown with applicable taxes, and projected shipping timeline. We strongly advise thoroughly examining every aspect of this confirmation email, as it constitutes the definitive record of your transaction and the specific terms governing your acquisition of our designer furniture collections. Should you identify any inconsistencies, measurement discrepancies, or configuration errors in your order confirmation, please promptly contact our dedicated customer service team at [email protected] within 48 hours of order placement to ensure we can address any concerns before production or shipping processes commence.
While we employ sophisticated real-time inventory management systems to maintain accurate stock levels of our artisanal furniture pieces, occasional overselling situations may occur during high-demand periods for our most sought-after designs. In these rare instances where an item becomes unexpectedly unavailable after order placement, our customer relations team will proactively notify you via email within 72 hours of purchase with detailed explanations and alternative solutions. You will have the option to await restocking of the particular item, which typically requires 3-5 weeks for our custom furniture pieces due to the meticulous craftsmanship involved, or receive a prompt full refund processed through your original payment method. We cannot guarantee continuous availability of specific wood finishes, fabric selections, or custom configuration options displayed on our digital showroom, as many pieces involve handcrafted elements and natural material variations. All premium furniture products remain subject to prior sale until your order has completed our quality verification process and been officially dispatched from our workshop facilities.
Each furniture order undergoes thorough quality inspection and careful preparation, typically requiring 3-5 business days for comprehensive processing before shipment commencement. During seasonal peak periods, holiday rushes, or major promotional events, this processing duration may extend to 5-7 business days to maintain our uncompromising quality standards. Following dispatch, domestic deliveries generally arrive within 7-14 business days, while international shipments may require 14-21 business days depending on destination, customs clearance procedures, and final delivery logistics. You will receive a detailed shipping confirmation email containing tracking information and carrier details once your furniture order departs our fulfillment center. Please understand that while we coordinate closely with our shipping partners, we cannot be held responsible for delays caused by carrier scheduling, weather conditions, customs inspections, or other logistical circumstances beyond our direct control. For large furniture items, we recommend ensuring appropriate receiving arrangements are in place at your delivery location.
We accept returns within 21 days of delivery confirmation for store credit or product exchange, provided the furniture items remain in pristine, unused condition with original packaging intact and all protective materials preserved. Custom-configured furniture, made-to-order pieces, and final sale items marked as non-returnable cannot be accepted for returns due to their personalized nature. To initiate a return procedure, please email [email protected] with your complete order number, detailed photographs of the items, and a thorough explanation of your reason for return. Our customer service representatives will provide comprehensive instructions and, when applicable, a prepaid return label for eligible standard items. Refunds for approved returns will be processed within 14 business days of our warehouse receiving and inspecting the returned merchandise. Customers are responsible for return shipping costs and any associated handling fees unless the return results from a verified error in our order fulfillment or product damage occurring during original shipment.
All product prices are displayed in US Dollars and include applicable value-added taxes where mandated by jurisdictional requirements. We reserve the right to adjust pricing without prior notification in response to material cost fluctuations, currency exchange rate variations, manufacturing expense changes, or market conditions affecting our premium furniture collections. If you successfully placed an order before any price modification, you will be charged precisely the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless explicitly stated in the specific promotion terms. For international orders delivered outside the United States, any import duties, customs taxes, brokerage fees, or governmental charges remain the complete responsibility of the customer, and we recommend consulting with local customs authorities to understand potential additional costs before placing international orders for our furniture products.
For any questions, concerns, or special requests regarding your furniture purchase, delivery arrangements, or product care, please contact our dedicated customer service team at [email protected]. Our knowledgeable representatives typically respond within 48 hours during standard business days, though response times may extend slightly during high-volume periods. When corresponding with our support team, please always include your complete order number, product details, and relevant photographs if applicable to help us provide the most efficient and personalized assistance possible.
