Our curated furniture collections feature limited quantities to maintain quality and exclusivity. Each piece is carefully selected for its superior craftsmanship and comfort design. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection with similar comfort features and design aesthetics, (2) full refund processed immediately through your original payment method, or (3) store credit with 15% bonus value for your next furniture purchase. This approach reflects our commitment to quality craftsmanship and customer satisfaction in the premium furniture market.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials and expert craftsmanship that define our comfort furniture collection. In rare cases of significant pricing discrepancies due to technical errors, we reserve the right to cancel orders and will notify you within 3 business days. For any canceled orders resulting from pricing issues, we offer a 20% discount code as compensation for the inconvenience, maintaining our brand's commitment to fair and honest business practices in the furniture industry.
Each furniture order undergoes thorough quality inspection and specialized packaging to ensure your premium furniture arrives in perfect condition. Standard processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days to maintain our quality standards. You will receive detailed tracking information via email once your furniture package ships. For custom-made furniture items requiring additional craftsmanship time, estimated production and delivery windows will be clearly displayed during checkout, ensuring transparency about the extra time needed for quality furniture creation.
We utilize specialized furniture shipping partners with white-glove delivery services to ensure your premium comfort furniture arrives in perfect condition. Domestic furniture shipments typically require 7-14 business days after processing completion, while international furniture deliveries may take 14-21 business days due to the careful handling required for premium furniture. All international furniture packages include comprehensive customs documentation with accurate product valuations and furniture specifications to prevent customs delays - essential for our global clientele investing in long-lasting comfort furniture pieces for their homes.
We accept returns within 21 days of delivery for store credit or exchange, providing ample time to evaluate the comfort and quality of your furniture purchase. All furniture items must be in original, unused condition with all protective packaging intact. Due to the specialized nature of furniture returns, processing may take 10-14 business days after we receive your returned item at our warehouse. For quality assurance, all returned furniture undergoes comprehensive inspection by our quality team before approval. Custom-made and final sale furniture items (clearly marked during purchase) are excluded from returns to maintain the integrity of our bespoke furniture offerings.
All visual content including product photography, design schematics, comfort technology illustrations, and furniture design concepts are protected intellectual property. Unauthorized commercial use, including replicating our unique comfort designs or using proprietary furniture images for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive approach to comfort-focused furniture design and maintain the integrity of our professional design standards in the furniture industry.
Our furniture specialists are available via email at [email protected] for any inquiries regarding product selection, comfort features, or design consultation. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing furniture orders or delivery coordination, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to furniture design and customer service excellence, ensuring you receive the professional guidance needed for your comfort furniture investment.
