At www.rbfurn.com, we are dedicated to delivering your premium comfort furniture with the utmost care and precision. Our shipping procedures are thoughtfully designed to ensure your expertly crafted pieces arrive in perfect condition, balancing meticulous handling with transparent delivery timelines that reflect our commitment to quality.
Each furniture order undergoes thorough quality inspection and protective packaging within 3–5 business days after payment confirmation. During peak seasons or special promotions, processing may extend to 5-7 business days to maintain our high standards of craftsmanship and packaging integrity. You will receive detailed email notifications at every stage, including prompt alerts should any unexpected delays arise beyond our standard processing window.
Transit commences once your carefully packaged furniture departs our warehouse. Domestic shipments within the United States typically require 7–14 business days via our standard delivery service. International destinations including Canada, United Kingdom, European Union nations, Australia, and select Asian countries require 14–21 business days, accounting for customs inspections and our commitment to damage-free transit of large furniture items. These extended timeframes reflect our partnership with specialized carriers who handle premium furniture with the extra care and attention it deserves.
We currently ship to: United States, Canada, United Kingdom, European Union countries, Australia, Japan, and select Middle Eastern nations. Complete destination availability is displayed during checkout based on our current logistics partnerships and furniture shipping capabilities.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs)
Shipping Method: All orders are shipped via our standard shipping service
Processing Time: Orders are processed within 3–5 business days
Delivery Time: Standard delivery takes approximately 7–14 business days, depending on the destination
Coverage: Free shipping applies to all regions we currently ship to
Delivery times are estimates and may vary based on destination, local carrier services, customs processing, and external factors beyond our control
A shipping confirmation email with tracking information will be sent once your order ships
Every order qualifies—enjoy shopping with absolutely no shipping charges. We are committed to providing transparent, hassle-free shipping for all our premium furniture collections.
All international furniture shipments include prepaid VAT/GST for EU/UK/Australia orders exceeding $300. For other destinations, customers are responsible for applicable duties, taxes, and customs clearance fees. Unclaimed furniture parcels may incur a $15 restocking fee plus applicable return shipping charges. We strongly recommend consulting your local customs office before ordering high-value furniture items to understand potential additional costs.
We require adult signatures for all furniture deliveries to ensure proper receipt. Three delivery attempts will be made before items return to our facility. Reshipment fees apply ($25 domestic/$75 international) for returned furniture. For security and insurance reasons, we cannot deliver to parcel lockers, PO boxes, or freight forwarding addresses due to the specialized handling required for premium furniture pieces.
Comprehensive tracking links are emailed upon dispatch, with specialized monitoring for large furniture shipments. Our dedicated customer service team at [email protected] provides personalized shipping updates upon request, including customs clearance assistance and delivery coordination for international furniture orders.
Custom-made furniture pieces require 21–28 business days for professional craftsmanship and quality assurance before shipping. Seasonal closures (December 24-January 2) temporarily pause all shipments. Weather-related delays or carrier restrictions automatically trigger secure storage at our partner facilities until safe transit conditions resume for your furniture protection.
